Friday, 12 October 2012
Some businesses don't deserve it.
Today I had to go to Rawtenstall for quite a depressing reason which I won't go in to right now and feeling low, I was tempted (rather like John here) to buy something comforting and wholly naughty to eat. Yes, you are right, feeling something negative (in this particular case, frustration) can make us reach for something we shouldn't. My temptation today took the form of a delicious, golden, pastry wrapped sausage roll! mmmm
Now I had two choices, on one side of the road was a Greggs (for those from other countries that don't know, Greggs is a successful chain of bakeries found on every high street) whilst on the other side of the road was a nice looking, quaint, independent bakery.
Now my first inclination was to just pop into Greggs, firstly because I was on that side of the road anyway and secondly because I knew what I would get, a sausage roll for 68p! BUT I ignored this inclination and thought I would go to the one on the other side, in order to help support local businesses and also in the hope that I may end up with a treat that was a little more special.
Hopping into the shop with a hopeful spring in my step I expected to see a lovely baker woman with a smile on her face and a selection of fine pastries for me to drool over.
The lady who served me must have been in her late 40's, certainly old enough to know better and with a face like a slapped arse. The sausage rolls did look delicious and I asked for one to relieve this craving, with my best Cameron Diaz smile. 95p, so more expensive than Greggs, but I would have been happy with this had their been any sort of customer service. Her face seemed incapable of cracking a smile and she could barely utter the price to me, so much loathing of me seemed to emanate off her. Not quite sure what I had done to warrant such dislike I tried the good old British thing of smiling even harder (maybe she thought I was demented by now). She snatched the money from my hot little hand and chucked it into the til, turning away without a backward glance. Nasty old cow.
Now, I am all for backing small independent shops complaining about customers turning away from them in favour of chains and supermarkets, but perhaps some of them need to learn a thing or two about customer service from the 'giants'. I have no inclination to ever return there and indeed would instantly choose Greggs next time; so does a shop like this deserve to thrive? There is nothing I loathe more than people who are unpleasant for no apparent reason. Maybe I am just turning into that grumpy old man? It is quite likely.